Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Customer Service Issues by 2029
Gartner has released a compelling prediction that underscores the transformational power of Agentic AI: by 2029, autonomous AI agents are expected to resolve a staggering 80% of all common customer service issues. This capability goes far beyond simple chatbots, enabling AI to diagnose problems, navigate complex systems, and implement end-to-end solutions independently. This monumental shift will optimize labor costs and ensure seamless, 24/7, high-quality resolution for routine queries.
As Gartner’s prediction becomes reality, WIRPA is preparing women in the automation field to lead the design and integration of these large-scale CX automation platforms, positioning them at the helm of strategic technology initiatives.